Fileay Privacy Policy
Last Updated: September 19, 2026
At Fileay, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Fileay (“Fileay,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use Fileay.com, create an account, upload or download files, purchase a plan, participate in our affiliate program, contact support, or otherwise use Fileay services.
By using Fileay, you acknowledge the practices described in this Privacy Policy.
For privacy-related questions, contact us at:
1. Who We Are
Fileay provides online file hosting, cloud storage, uploading, downloading, file sharing, account management, subscriptions, affiliate functionality, and related digital services.
Website: Fileay.com
Privacy Contact: hello@fileay.com
Before publishing this policy, add the legal information for the entity operating Fileay:
Legal Entity / Operator: Fileay.com
Business Address: NY
Country / Jurisdiction: USA
Where applicable, that entity acts as the data controller for personal information processed through Fileay.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed through:
- Fileay.com
- Fileay user accounts
- File uploads and downloads
- File-sharing services
- Paid subscriptions
- Payment-related services
- Affiliate or referral features
- Fileay APIs
- Contact forms
- Support communications
- Email communications
- Security and abuse-prevention systems
- Related Fileay services
This policy does not govern independent third-party websites or services that may be linked from Fileay.
3. Information We Collect
The information we collect depends on how you use Fileay.
We may collect the following categories of information.
4. Account Information
When you create a Fileay account, we may collect information such as:
- Username
- Name, where provided
- Email address
- Password in encrypted or hashed form
- Account creation date
- Email verification status
- Account preferences
- Account status
- Subscription status
- Selected language
- Interface preferences
We do not store passwords in readable plain text where standard secure authentication practices are used.
5. Login and Authentication Information
When you sign in to Fileay, we may process:
- Email or username
- Authentication tokens
- Session identifiers
- Login timestamps
- IP address
- Browser information
- Device information
- Security events
- Failed login attempts
If Fileay supports third-party authentication providers, such as social login, we may receive information permitted by that provider and by your account settings.
6. Uploaded Files
When you upload files to Fileay, we process the files and related information necessary to provide the service.
This may include:
- File contents
- Filename
- File format
- MIME type
- File size
- Upload date
- File identifier
- Storage location
- Expiration date
- Download count
- Access settings
- Password-protection status
- Sharing settings
- File ownership information
- Technical metadata
Fileay does not claim ownership of files you upload.
7. File Content and Privacy
Your files may be stored privately or made accessible through sharing links depending on the settings you choose.
You are responsible for deciding:
- Which files you upload
- Who receives a sharing link
- Whether password protection is enabled
- Whether a file is public or restricted
- Whether the file should expire or be deleted
Anyone who obtains an unrestricted public sharing link may be able to access the associated file.
Do not upload highly sensitive information unless you understand and accept the relevant risks.
8. File Processing
Fileay may technically process uploaded files as necessary to:
- Store files
- Generate file metadata
- Deliver downloads
- Create sharing links
- Apply password protection
- Enforce expiration settings
- Detect malicious activity
- Prevent abuse
- Apply storage limits
- Maintain service reliability
- Comply with legal obligations
We do not use ownership of user-uploaded files for unrelated commercial purposes.
9. File Security and Abuse Detection
To protect Fileay and its users, files or associated metadata may be processed by automated security or abuse-prevention systems.
This may include checks intended to detect:
- Malware
- Viruses
- Phishing content
- Harmful files
- Suspicious activity
- Fraud
- Abuse
- Copyright complaints
- Other violations of our policies
No security system can guarantee detection of every harmful file.
10. Download Information
When files are downloaded, Fileay may process information such as:
- File identifier
- Download timestamp
- IP address
- Browser type
- Device type
- Approximate location derived from IP address
- Referrer information
- Download status
- Transfer amount
- Security information
This information may be used for security, analytics, traffic management, abuse prevention, and service performance.
11. Technical and Device Information
When you access Fileay, we may automatically collect technical information including:
- IP address
- Browser type
- Browser version
- Operating system
- Device type
- Screen or display information
- Language
- Time zone
- Referring URL
- Pages visited
- Session information
- Error logs
- Server logs
- Network information
- Date and time of access
This data helps us operate and secure the service.
12. Usage Information
We may collect information about how Fileay is used, such as:
- Pages viewed
- Features used
- Files uploaded
- Downloads initiated
- Account actions
- Storage usage
- Login activity
- Subscription activity
- Referral activity
- Clicks
- Session duration
- Errors
- Performance information
We may use this information to improve Fileay and understand how users interact with the service.
13. Payment Information
If you purchase a Fileay plan, payment information may be processed by third-party payment providers.
Depending on the payment method, information may include:
- Name
- Billing information
- Transaction amount
- Currency
- Payment status
- Transaction identifier
- Payment provider
- Subscription or plan information
- Payment date
- Refund or chargeback status
Fileay may not directly receive or store complete credit-card numbers when payments are processed through third-party payment processors.
14. Payment Providers
Fileay may use third-party payment providers.
These providers process payment information according to their own privacy policies and legal obligations.
Depending on which payment methods Fileay enables, payment providers may include card processors, bank-payment providers, payment gateways, or regional payment platforms.
You should review the privacy policy of the payment provider you use.
15. Affiliate and Referral Information
If you participate in the Fileay Affiliate Program, we may collect or process information such as:
- Affiliate account information
- Referral identifier
- Referral links
- Referral activity
- Conversion information
- Commission amount
- Payout status
- Payout information
- Fraud-prevention information
This data is used to administer the affiliate program and prevent referral abuse.
16. Contact and Support Information
When you contact Fileay, we may collect:
- Name
- Email address
- Subject
- Message
- Support request
- Account information
- Related file URLs
- Technical information
- Attachments
- Correspondence history
We use this information to respond to your request and improve support.
17. Abuse and Copyright Reports
When you submit an abuse, copyright, or legal complaint, we may collect:
- Your name
- Contact information
- Relevant URLs
- Description of the complaint
- Supporting evidence
- Copyright ownership information
- Legal statements
- Correspondence
This information may be shared with relevant parties where legally appropriate.
18. Cookies
Fileay may use cookies and similar technologies.
Cookies may be used for:
- User authentication
- Session management
- Security
- Preferences
- Language settings
- Dark/light mode
- Consent preferences
- Analytics
- Fraud prevention
- Website functionality
Some cookies are necessary for Fileay to function properly.
19. Essential Cookies
Essential cookies may be required for:
- Logging in
- Maintaining sessions
- Preventing security attacks
- Processing account actions
- Remembering preferences
- Protecting forms
- Preventing cross-site request forgery
Disabling essential cookies may prevent certain Fileay features from working.
20. Analytics Cookies
Where enabled, Fileay may use analytics technologies to understand:
- Visitor numbers
- Page usage
- Traffic sources
- Browser types
- Device categories
- General geographic trends
- Site performance
Where required by law, non-essential analytics cookies may only be used after consent.
21. CAPTCHA and Anti-Abuse Services
Fileay may use CAPTCHA or similar security services to protect:
- Registration
- Login
- Contact forms
- Uploads
- Downloads
- Password recovery
- Other sensitive actions
These services may process information such as IP address, browser information, and interaction data for fraud and bot detection.
22. Email Communications
Fileay may send service-related emails, including:
- Account verification
- Password reset emails
- Security alerts
- Payment confirmations
- Subscription notices
- Account notifications
- Support responses
- Important policy updates
These communications are necessary to operate the service.
23. Marketing Communications
Where permitted by law and where you have opted in where required, Fileay may send promotional or marketing communications.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided.
Service-related account and security messages may continue even if you opt out of marketing communications.
24. How We Use Personal Information
We may use personal information to:
- Provide Fileay services
- Create and manage accounts
- Authenticate users
- Store and deliver files
- Enable file sharing
- Process subscriptions
- Process payments
- Manage affiliate referrals
- Provide customer support
- Send account notifications
- Prevent fraud
- Detect abuse
- Detect malware
- Protect accounts
- Improve service performance
- Analyze usage
- Maintain infrastructure
- Enforce our Terms of Use
- Respond to legal requests
- Protect Fileay and its users
- Comply with legal obligations
25. Legal Bases for Processing
Where laws such as the GDPR or similar privacy laws apply, we may rely on legal bases including:
Contract
Processing may be necessary to provide Fileay services requested by you.
Examples include:
- Creating your account
- Storing files
- Delivering downloads
- Processing purchases
- Providing customer support
Legitimate Interests
We may process information for legitimate interests such as:
- Service security
- Fraud prevention
- Abuse prevention
- Product improvement
- Infrastructure protection
- Analytics
- Legal protection
We consider your rights and interests when relying on legitimate interests.
Consent
Where required, we may rely on consent for activities such as:
- Marketing communications
- Non-essential cookies
- Certain analytics technologies
You may withdraw consent where legally permitted.
Legal Obligations
We may process information where necessary to comply with applicable laws, regulations, court orders, or lawful requests.
26. How We Share Information
We do not disclose personal information without a legitimate reason.
Information may be shared with the following categories of recipients.
27. Hosting and Infrastructure Providers
Fileay may use third-party hosting, storage, network, CDN, or cloud providers.
These providers may process data necessary to operate Fileay, including:
- Uploaded files
- Server logs
- Network traffic
- Account data
- Backups
The specific infrastructure providers used may change over time.
28. Storage Providers
Depending on Fileay's configuration, user files may be stored through Fileay infrastructure or third-party storage providers.
This may involve cloud storage, object storage, remote servers, or other storage systems.
Files may therefore be processed in data centers operated by third parties.
29. Payment Processors
Payment processors may receive information necessary to process payments.
Their handling of payment data is governed by their own privacy policies.
30. Authentication Providers
If you choose a third-party login method, Fileay and the authentication provider may exchange information necessary to authenticate you.
This may include:
- Email address
- Provider account identifier
- Basic profile information
The information received depends on your authorization and the provider's settings.
31. Email Service Providers
We may use external email providers to deliver:
- Verification emails
- Password resets
- Payment notifications
- Support messages
- Account alerts
- Marketing messages where permitted
These providers may process email addresses and message-delivery information.
32. Analytics and Security Providers
Fileay may use external providers for:
- Analytics
- Security monitoring
- Bot detection
- CAPTCHA
- Fraud prevention
- Error monitoring
- Performance monitoring
These providers may receive technical information necessary to provide their services.
33. Legal and Regulatory Disclosures
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with law
- Respond to valid legal process
- Respond to court orders
- Respond to lawful government requests
- Protect users
- Investigate fraud
- Address abuse
- Enforce Fileay's Terms
- Protect Fileay's rights
- Protect public safety
We evaluate legal requests according to applicable law.
34. Business Transfers
If Fileay is involved in a:
- Merger
- Acquisition
- Sale
- Reorganization
- Financing
- Asset transfer
personal information may be transferred as part of that transaction.
Any successor would be expected to handle personal information in accordance with applicable privacy laws.
35. Public Information
Some Fileay features may make information publicly accessible.
For example:
- Public file-sharing links
- Publicly accessible files
- Public profile information, if available
- Public referral content
Information intentionally made public by users may be accessed by others.
Be careful when sharing links or content publicly.
36. We Do Not Claim Ownership of Your Files
Your uploaded content remains yours or belongs to the applicable rights holder.
Fileay only receives the limited rights necessary to technically operate the service, including storing, transferring, processing, and delivering files.
37. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on:
- Account status
- Subscription status
- File expiration
- Legal obligations
- Security requirements
- Payment requirements
- Fraud prevention
- Dispute resolution
- Backup schedules
Different categories of information may have different retention periods.
38. File Retention
Files may be retained according to:
- Your account plan
- Expiration settings
- Activity level
- Storage limits
- Subscription status
- Fileay retention rules
- Legal requirements
Files may be deleted when:
- You delete them
- They expire
- Your account is deleted
- Your plan expires
- Storage limits are exceeded
- They violate Fileay policies
- Legal obligations require removal
Always maintain separate backups of important files.
39. Deleted Files
When you delete a file, it may be removed from active systems promptly or within a reasonable processing period.
Copies may temporarily remain in:
- Backups
- Replicated storage
- Disaster-recovery systems
- Security logs
These copies may be retained until overwritten or deleted according to normal backup procedures.
40. Account Deletion
Where account deletion is available, you may request deletion of your Fileay account.
Deleting an account may result in the deletion of:
- Account information
- Stored files
- Settings
- Sharing links
- Certain service data
Some information may be retained where necessary for:
- Legal compliance
- Fraud prevention
- Payment records
- Tax obligations
- Dispute resolution
- Security
Before deleting your account, download files you wish to keep.
41. Security
Fileay uses reasonable technical and organizational measures designed to protect information.
Measures may include:
- Authentication controls
- Password hashing
- Secure network communications
- Access controls
- Server protections
- Security monitoring
- Rate limiting
- Fraud detection
- Malware detection
- Backup procedures
However, no system connected to the internet can be guaranteed to be completely secure.
42. Your Responsibility for Security
You also play an important role in protecting your information.
You should:
- Use a strong password
- Keep login credentials confidential
- Avoid reusing passwords
- Protect sharing links
- Use password-protected sharing where appropriate
- Sign out on shared devices
- Maintain backups
- Keep your devices secure
Notify Fileay if you suspect unauthorized account access.
43. Data Breaches
If Fileay becomes aware of a security breach affecting personal information, we may take steps including:
- Investigating the incident
- Limiting further exposure
- Securing affected systems
- Notifying affected users where required
- Notifying regulators where required
Notification requirements depend on applicable law and the nature of the incident.
44. International Data Transfers
Fileay may use infrastructure or service providers located in different countries.
As a result, personal information may be processed outside your country of residence.
Where required by applicable law, appropriate safeguards may be used for international transfers.
These may include recognized contractual protections or other lawful transfer mechanisms.
45. Your Privacy Rights
Depending on where you live, you may have privacy rights concerning your personal information.
These rights may include:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Portability
- Withdrawal of consent
- Complaint to a data-protection authority
Not every right applies in every jurisdiction.
46. Right to Access
Where applicable, you may request confirmation of whether Fileay processes your personal information and request access to that information.
47. Right to Correction
You may request correction of inaccurate or incomplete personal information.
Some information can be updated directly through your Fileay account.
48. Right to Deletion
Where applicable, you may request deletion of your personal information.
We may retain certain information where legally permitted or required.
49. Right to Restrict Processing
In certain circumstances, you may have the right to request restriction of processing.
50. Right to Object
Where processing is based on legitimate interests, applicable law may give you the right to object.
51. Data Portability
Where applicable, you may request certain personal information in a structured and commonly used format.
52. Withdrawal of Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal does not affect processing lawfully performed before withdrawal.
53. Privacy Requests
To exercise applicable privacy rights, contact:
Please include enough information for us to understand your request.
We may need to verify your identity before processing certain requests.
54. European Economic Area, United Kingdom, and Similar Jurisdictions
Users in jurisdictions with GDPR-style protections may have additional rights regarding:
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Portability
- Consent withdrawal
You may also have the right to lodge a complaint with your local data-protection authority.
Fileay does not intend this policy alone to constitute a claim of certification or formal compliance with any specific privacy framework.
55. United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights.
Depending on applicable law, these may include rights to:
- Know what personal information is collected
- Access personal information
- Correct inaccurate information
- Delete certain information
- Obtain information about disclosures
- Opt out of certain uses
The exact rights available depend on the state and applicable legal thresholds.
56. Sale or Sharing of Personal Information
Fileay is designed primarily as a file-hosting and cloud-storage service, not as a marketplace for personal information.
We do not intend to sell personal information for monetary compensation.
However, some privacy laws define certain advertising, analytics, or technology-provider disclosures broadly as “sale” or “sharing.”
If Fileay introduces practices that trigger legally required opt-out rights, we will provide the appropriate controls where required.
57. Children
Fileay is not intended for children who are below the minimum age required to consent to online services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, contact:
We may take appropriate steps to remove the information.
58. Automated Decision-Making
Fileay may use automated systems for:
- Spam detection
- Fraud detection
- Abuse detection
- Malware scanning
- Rate limiting
- Security monitoring
These systems may automatically restrict or flag certain activity.
Where legally required, users may have rights regarding significant automated decisions.
59. Do Not Track
Some browsers provide “Do Not Track” signals.
There is not always a uniform industry standard for responding to these signals.
Where legally required, Fileay will respect applicable browser or privacy preference mechanisms.
60. Links to Third-Party Websites
Fileay may contain links to external websites.
We are not responsible for the privacy practices of independent third parties.
Review their privacy policies before providing information.
61. Changes to This Privacy Policy
Fileay may update this Privacy Policy from time to time.
When changes are made, the Last Updated date may be revised.
For material changes, we may provide additional notice through:
- The Fileay website
- Account notifications
- Other appropriate methods
Continued use of Fileay after an updated policy becomes effective is subject to applicable law.
62. Relationship With Other Fileay Policies
This Privacy Policy should be read together with other Fileay policies, including:
- Terms of Use
- Acceptable Use Policy
- Cookie Policy
- Copyright / DMCA Policy
- Refund Policy
- Affiliate Terms
- Abuse Reporting Policy
Where a specific service includes additional privacy terms, those terms may also apply.
Contact Us
If you have questions, requests, concerns, or complaints regarding privacy or personal information, contact:
Fileay Privacy & Support
Email: hello@fileay.com
Website: Fileay.com
For privacy-rights requests, use the subject:
Privacy Request – Fileay
